At FloatVesion, we want you to have a smooth and reliable IPTV experience. If your IPTV service does not work as expected, our support team is here to help.
Refunds are available only when the IPTV service is not working and the issue cannot be resolved by our support team.
To be eligible for a refund:
Refunds are not provided simply because you changed your mind, no longer need the service, or are dissatisfied with the available channels or content.
If you are experiencing a problem with your IPTV service, please contact our customer support team as soon as possible.
When contacting us, please include:
Our support team will review your request and may first help you troubleshoot the issue. In many cases, technical problems can be resolved without requiring a refund.
If we are unable to resolve the problem and your request meets the requirements of this policy, the refund will be approved.
Once approved, the refund will be processed through the original payment method where possible. The time it takes for the refunded amount to appear in your account may depend on your payment provider or financial institution.
Refund requests submitted more than 24 hours after the purchase are generally not eligible for a refund.
We encourage you to test your IPTV service as soon as possible after receiving your subscription so that any technical issues can be reported within the applicable refund period.
Before requesting a refund, we recommend contacting our support team. We will do our best to identify and resolve any connection, activation, login, or compatibility issues related to your service.
Our goal is to help you get your IPTV subscription working whenever possible.
If your IPTV service is not working, please contact our support team within 24 hours of your purchase. We are happy to review your situation and help you find the best possible solution.
Please note: This Refund Policy applies to purchases made through FloatVesion and may be subject to applicable consumer protection laws and regulations.
